His rating also dropped and he spent six weeks trying to raise it, only to be fired for falling below a prescribed level. In another building, an Amazon locker failed to open.
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It’s you against the machine, so you don’t even try.Īnother driver was unable to deliver packages to an apartment complex because it was closed with the gate locked, and the residents wouldn't answer their phones. Whenever there’s an issue, there’s no support. You can disable notifications at any time in your settings menu. She contested the firing, but the company wouldn't reinstate her.
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She succeeded in boosting it to Great over the next several weeks, but her account was eventually terminated for violating Amazon's terms of service. One worker said her rating (ranging from Fantastic, Great, Fair, or At Risk) fell after she was forced to halt deliveries due to a nail in her tire. However, the system can often fire workers seemingly without good cause, according to the report. The reliance on technology doesn't end there, though, as they're also monitored for performance and fired by algorithms with little human intervention.
#Amazon flex contact us drivers#
Drivers sign up via a smartphone app via which they can choose shifts, coordinate deliveries and report problems.
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To ensure same-day and other deliveries arrive on time, Amazon uses millions of subcontracted drivers for its Flex delivery program, started in 2015. Amazon's contract Flex delivery drivers already have to deal with various indignities, and you can now add the fact that they can be hired - and fired - by algorithms, according to a Bloomberg report.